General terms and conditions of sale

1. Introduction

These General Terms and Conditions of Sale (GTC) govern the contractual relationships between Mercant Moto – Mercanton and any natural or legal person making a purchase through the website www.mercant-moto.ch.

2. Products and availability

The products offered for sale are described and presented as accurately as possible. However, minor variations may occur in terms of availability.

3. Prices

All prices are displayed in Swiss francs (CHF) and include the applicable VAT. Delivery charges are specified during the order process. Mercant Moto reserves the right to change its prices at any time, but confirmed orders maintain the price applied at the time of purchase.

4. Order and payment

  • Accepted payment methods:
    • Credit card
    • Twint
    • PayPal
    • Bank transfer
  • An order is considered confirmed upon full payment receipt.

5. Delivery

  • Delivery times:
    • Products in stock: delivery within 2 to 3 working days.
    • Products on order (factory): approximately 2 weeks.
  • Delivery areas: We deliver within Switzerland and abroad.
  • Delivery fees are indicated at the time of order.

6. Returns and claims

In accordance with Swiss law, the customer has a period of 14 days to return a non-compliant or defective product.

  • Returns must be made in their original packaging with a proof of purchase.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error by the seller.

7. Warranty

Our products come with a manufacturer’s warranty, compliant with current standards. For any issues, please contact our customer service at info@mercant-moto.ch.

8. Liability

The seller cannot be held responsible for indirect damages or losses related to the improper use of products purchased on the site.

9. Applicable law

These GTC are governed by Swiss law. Any disputes will be submitted to the competent jurisdiction of Geneva.

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